Customer Service Advocate, Technical Support

Location: McCook, IL

Department: Pelstar

Type: Full Time

Min. Experience: Experienced

For over 100 years, Health o meter® Professional has provided the medical community with high quality, innovative digital and mechanical healthcare scales. Our scales are designed with healthcare professionals in mind, to offer functionality that best serves their needs. We are dedicated to providing medical professionals with the best weighing scales.

Our vision for Customer Service is to create a consistently delightful experience through a culture of customer-centric thinking that will drive revenue growth.

We are currently seeking a personable, customer-oriented support representative to act as a trusted advisor, handle technical issues and provide a high level of support to our customers. Great multi-tasking skills and a friendly, consultative approach to addressing customer needs is a must!

Responsibilities include:

  • Provide an excellent customer experience for all accounts by resolving customer issues in a manner that exceeds expectations.
  • Acts as a trusted advisor to customers and assume point of responsibility for customer satisfaction.
  • Document, troubleshoot and capture feedback that will improve our products.
  • Works as a liaison between business, technical and sales associates.
  • Investigates technical problems and identifies corrective actions for customers.
  • Manages customer issues to product management and/or engineering as needed.
  • Perform administrative duties, reports and special projects associated with Customer Service.

Our most successful employees are customer focused, patient and friendly. They are natural problem solvers, strive to be experts in their field and are – above all – great communicators.

Skills for Success include:

  • Excellent verbal communicators, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
  • Excellent judgment and problem-solving skills.
  • Strong professional customer orientation with excellent work ethic and dedication.
  • Ability to manage multiple priorities within a fast-paced and high-volume environment.
  • Ability to rapidly acquire thorough knowledge of company products.
  • Detail oriented with the ability to properly document and create customer call notes.
  • Proficient with computer software and MS Office applications including Word and Excel.
  • 2+ years work experience in Customer Service in a B2B environment.
  • Associates degree or college level coursework a plus.

At Health o meter® Professional, our company values are more than just words, they’re a way of life! We also like to reward our employees with a great benefits package which includes:

  • Medical/Dental/Vision coverage
  • Company PAID short and long-term disability
  • Company PAID life insurance
  • Flexible Spending Accounts
  • 401(k) with Company match
  • Paid Vacation days so you can recharge and relax
  • Paid Sick days so you can get better fast
  • 10 PAID holidays and 2 floating holidays
  • We close EVERY Friday at 2 pm
  • Mentoring program
  • Ergonomic Workstations
  • On-site fitness equipment
  • Company sponsored fitness challenges and events
  • Volunteer Opportunities – Partner with A Safe Have in Chicago
  • Team Building/Company outings

For consideration in a rewarding career, please send your resume.

Health o meter® Professional is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, disability or any other protected category.


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